Warranty, Refund & Return
Enjoy a 60-day risk-free trial, flexible returns, secure payment options, and full warranty support with UPERFECT monitors. File claims easily for delays or damages.
What is the UPERFECT 60-Day Hassle-Free Support?
Customers may return any undamaged product within 60 days of receiving it. Once the item arrives at our warehouse and passes inspection, we will begin processing your refund promptly. Please note that this return policy does not apply to corporate or
Do I need to cover Shipping Cost when Returning a product?
During UPERFECT's 60-Day Hassle-Free Support period, shipping costs are fully covered by us. Once you submit your return request, we will issue a prepaid return label, so you don’t need to worry about any fees. After the 60-day period, shipping costs
How do I claim a Warranty?
Please note all UPERFECT monitor warranties are automatically documented in our system, so there is no need to register your monitor to file a warranty claim. If your UPERFECT monitor has any quality-related issues, simply contact our customer suppor
How long is the UPERFECT Warranty?
All quality-related defects on items sold directly by UPERFECT or authorized resellers are covered by a 1-year worldwide warranty for standard customers. UClub members enjoy an extended 2-year warranty from the date of purchase. This warranty is vali
How do I Return an Item?
Refunds are issued once the item arrives at our warehouse and are credited back using the original payment method. Processing typically takes 3-5 working days. During the 60-Day Hassle-Free Support period, UPERFECT covers all shipping costs. Beyond 6
What is the UPERFECT Warranty Policy?
UPERFECT offers a straightforward 2-year worldwide warranty to ensure a hassle-free experience for our customers. Please refer to the details below for our warranty policy. Undamaged products can be returned within 60 days of purchase for a full refu
What are the payment options for purchasing UPERFECT monitors?
UPERFECT monitors can be purchased using various payment options, please review the accepted payment methods and their terms:. Securely complete your transactions using PayPal. Please ensure your PayPal account is verified. We accept major credit car
[New] How to File a Claim for Shipment Delay, Package Damage, or Parcel Loss?
If you purchased our Shipping Protection by Carebox insurance, you can file a claim for package damage, shipment delays, or parcel loss during the shipping process by following the steps below. If you did not select Shipping Protection by Carebox, pl
[Old] How to File a Claim for Shipment Delay, Package Damage, or Parcel Loss?
If you purchased our old shipping insurance (Worry-Free Purchase), you also can file a claim for package damage, shipment delays, or parcel loss during the shipping process by following the steps below. If you did not select shipping insurance, pleas
All-Platform Warranty & Upgrade Services for UPERFECT Monitor
All our monitors, no matter where you purchased them, from our official website, a retailer, or any marketplace, are eligible for our full range of warranty and upgrade benefits. By submitting your purchase information on our official website, you ca