Shipping Policies & Taxes

Warranty, Refund & Return

Stock & Shipping Update

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UPERFECT

View shipping policies, warranty details, returns, refunds, and the latest stock and shipping updates for a transparent shopping experience.

Policies & Updates

No Signal Troubeshooting for Laptops

No Signal Troubeshooting for Smartphones

No Signal Troubeshooting for Gaming Consoles

No Signal Troubleshooting

How to use a Touchscreen monitor?

Why Is My Monitor Touch Screen Not Working?

Why Can't I Use a Stylus to Draw or Write on My Touchscreen Monitor?

What Gestures Do Touchscreens Use with Different Systems?

Touch Screen FAQ

How Long Can the Monitor’s Battery Last?

Will the Battery Monitor and Laptop Charge Each Other?

Does Keeping a Battery Monitor Constantly Charged Affect Battery Life?

Battery Monitor FAQ

Do I need to Install Driver when using Delta Series?

How to Mirror or Extend the two screen?

How to Download and Install the driver?

Why the Upper Screen not showing anything?

Delta Series FAQ

Can l Use Power Bank to Power Portable Monitor?

Why Color Gamut is not 100%?

Why Does the Monitor Make Noise or Beep?

Why Is My MacBook WiFi Not Working When Connecting a Monitor?

Can the Monitor Charge My Laptop with Fast Charging?

How to Use OTG Port on a Portable Monitor?

Why Is My UColor Series Monitor Flickering, Auto Restarting, or Showing No Signal?

Why Doesn’t My Monitor Work Properly with a 66W USB-A Fast Charger?

More FAQ

Troubleshooting & FAQ

How to Extend or Mirror screen

Why Can't My Monitor Run at 144Hz, 120Hz, or 100Hz?

Why Doesn't My Monitor's Brightness Setting Save?

How to Calibrate Your Monitor?

Why image turn Gray when HDR is enabled？

Why Do I See BlackaBars or Stretched Images When Connecting My Monitor?

Display Setting Guide

How to Connect Steam Deck to UGame C2 Pro

How to Upgrade UColor J5 Firmware for SWITCH 2 HDMI 4K Output

How to Upgrade the Firmware for UTouch G16 Monitors to 120Hz Version

How to Know If Your MacBook Supports ABC Extended Display Mode?

How to Use UFree V?

How-To Guide

Ways to Setup UPERFECT portable monitor

Use one USB-C cable to connect portable monitor

Use HDMI, mini DP, VGA or DVI cable

Use Wireless Connection with portable monitors

Use USB-A or 3 IN 1 lightning to HDMI adapter

Do I have a Full Feature USB Type-C port?

What is the function of the micro USB OTG port?

Can I purchase a replacement case for my UPERFECT portable monitor?

What type of USB-C to USB-C cable is needed for my UPERFECT Portable Monitor?

What should I check if my UPERFECT monitor connection is not working properly?

UPERFECT Monitor Setup

New User Guide

Use Laptop with portable monitor

Use Smartphone with portable monitor

Use Gaming Console with portable monitors

Use PC with portable monitor

Use Raspberry Pi with portable monitors

Use Camera with portable monitors

Device Compatibility

Do I need to pay Taxes or Duties?

Can I change the Delivery Address?

What is the Shipping Time?

Where does UPERFECT ship to?

What is the UPERFECT Shipping Policy?

What is the UPERFECT 60-Day Hassle-Free Support?

Do I need to cover Shipping Cost when Returning a product?

How do I claim a Warranty?

How long is the UPERFECT Warranty?

How do I Return an Item?

What is the UPERFECT Warranty Policy?

What are the payment options for purchasing UPERFECT monitors?

[New] How to File a Claim for Shipment Delay, Package Damage, or Parcel Loss?

[Old] How to File a Claim for Shipment Delay, Package Damage, or Parcel Loss?

All-Platform Warranty & Upgrade Services for UPERFECT Monitor

UMax Series Stock & Shipping Update

UDock Series Stock & Shipping Update

Delta Series Stock & Shipping Update

UColor Series Stock & Shipping Update

UGame Series Stock & Shipping Update