How do I claim a Warranty?Updated 6 months ago

Please note all UPERFECT monitor warranties are automatically documented in our system, so there is no need to register your monitor to file a warranty claim. If your UPERFECT monitor has any quality-related issues, simply contact our customer support team for assistance.

When filing a warranty claim, please describe the issue in detail (e.g., the monitor does not power on, the screen has dead pixels).

If troubleshooting does not resolve the issue, please provide the following information:

Proof of Purchase:

• A screenshot or PDF of the invoice confirming your order number.
• For online orders: Locate the order number in your order history.
• For offline orders: Take a photo of the receipt or contact the store for a copy.
• For gifts: Ask the gift giver for a copy of the receipt.

Current Shipping Address:

• Your current valid shipping address.

After gathering the necessary information, please contact UPERFECT Customer Support to file your warranty claim.

Situations Not Covered by Warranty:

• Products without proof of purchase.
• Lost or stolen products.
• Items with expired warranty periods.
• Non-quality-related issues (after 30 days of purchase).
• Free products and repairs through third parties.
• Damage from misuse, falls, extreme conditions, or unauthorized repairs.