What is the UPERFECT Warranty Policy?Updated 12 days ago

UPERFECT offers a straightforward 2-year worldwide warranty to ensure a hassle-free experience for our customers. Please refer to the details below for our warranty policy.

60-Day Hassle-Free Support

Undamaged products can be returned within 60 days of purchase for a full refund. This excludes corporate and bulk purchases (more than 10 units). Upon arrival at our warehouse, the refund process will begin. Returns must include all accessories and original packaging. Throughout the entire process, shipping is on us, so you don't need to worry about a thing.

Returns without the original packaging may be rejected or could result in reduced refunds due to potential damage during shipping. Using the original packaging helps prevent damage and ensures that your return will be accepted. The original packaging is designed to protect the product during transit, especially our monitors, which have fragile screens. Please keep the original packaging of your UPERFECT product. Returns may be rejected if these conditions are not met.

Refund requests expire 60 days after opening a claim. For purchases not made directly through UPERFECT’s online store, please contact the retailer for refunds. For quality-related issues, see below. 

How to Return an Item

1. Contact Customer Support: Reach out to UPERFECT support to initiate a return. Provide the order number and reason for return. You can also enter our Return Portal here.
2. Receive Return Instructions: UPERFECT support will provide the return address within 3 business days.
3. Return Notification: Send a return notification to UPERFECT with the courier name and tracking number for timely processing.

Refund Process

Refunds are issued once the item arrives at our warehouse and are credited back using the original payment method. Processing typically takes 3-5 working days.

Late or missing refunds (if applicable)

• If you haven’t received a refund after seven (7) days, kindly check your bank account first to see if any notification for failed refund.
• If you pay by credit card, kindly contact your credit card company. Sometimes it will be delayed due to unknown reasons and take more time before your refund is officially posted.
• If you pay by bank account, kindly contact your bank first. Normally, there is a processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by UPERFECT or authorized resellers are covered by our 1-year worldwide warranty (UClub members enjoy an extended 2-year warranty ), starting from the date of delivery. This warranty is valid only in the country of purchase and void if the item is taken outside the country or shipped directly from an unauthorized seller.

Quality-related claims on purchases made through authorized distributors (e.g., Walmart, BestBuy) are initially handled by the distributors themselves. UPERFECT will take over the claims only if the distributors are unable or unwilling to process them. In such cases, items will be replaced with a new item. If a replacement is not available, a partial refund will be offered based on the usage time of the device. 

Warranties on replacements follow the same timeframe as the original item or 3 months after replacement, whichever is longer. 

Warranty Claim Process

1. Provide Proof of Purchase: Valid proof includes order number, sales invoice, or dated receipt from an authorized reseller.
2. Document the Issue: Provide the defective item’s serial number and/or visible proof of the defect. 
3. Return Item for Inspection: Return the defective item if required for quality inspection.

Situations Not Covered by Warranty

• Products without proof of purchase.
• Lost or stolen products.
• Items with expired warranty periods.
• Non-quality-related issues (after 60 days of purchase).
• Free products and repairs through third parties.
• Damage from misuse, falls, extreme conditions, or unauthorized repairs.

Shipping Costs

During the 60-Day Hassle-Free Support period, UPERFECT covers all shipping fees for returns, replacements, and refunds.

After the first 60 days and within the valid warranty period, customers are responsible for shipping fees in these situations:

• Returning products for non-quality-related reasons.
• Warranty claims outside the country of purchase.
• Accidental returns.
• Items found to be in working condition after inspection.

When using a prepaid shipping label provided by UPERFECT, we take responsibility for damage or loss during transit. For non-quality issues, the buyer assumes responsibility for transit damage or loss.